Frequently Asked Questions
Have you got a question?
What type of care can Mi Casa provide?
Mi Casa Care are proud to deliver a new model of care which is flexible and apadtable making it a perfect fit for all your care needs and your budget.
Is the care you provide just for the elderly?
No -We can provide care for all ages and abilities. We have variety of packages to suit the individual.
Which areas do you cover?
Our head office is based in Nottignhamshire and we also have a branch in Devon. Throughout the UK we have teams who manage different areas and therefore we can provide care all over the UK.
Who are Mi Casa?
Mi Casa Care are a new and exciting care provider supporting individuals across the UK and Spain to remain independent in their own homes. Born out of the desire of two social care professionals wanting to make a change.
What’s different about Us?
Mi Casa Care understands that care is not a fixed product bought off a shelf as a ‘one size fits all’ service. Mi Casa move away from the traditional care package and focus on a person centred approach delivering care and supporting people in a way that suits them. We have a ‘flexible’ approach to the care we deliver.
“Turning traditional care on its head and changing the way we deliver and receive care. Join us in laying a new path to a better future!”
Live In Care
Does the carer have to have their own room?
Yes - With all live in carers we request that you provide your carer their own space to be able to use their time off to rest with privacy and dignity.
How many hours a day does the carer work?
A carer will be with you 22 hours a day and be expected to work for a total of 10 hours in any one 24 hour period. The carer is entitled to 2 hours off during a reasonable time of day to rest and fulfil personal tasks.
Do I have to provide their food?
No - In addition to their fees you will be expected to provide the carer with a weekly budget for their own food of between £40 - £50.
Do I have to have insurance to cover the carer in my home?
Each carer will have their own public liability insurance but it is advisable to carry this yourself should your carer become injured whilst in or on your property.
Can my carer take me out and about?
Yes - When requesting a Live in carer we will carry out a needs assessment which will also ask you what kind of person you would like supporting you and if you would like them to be a driver.
How many days a week do they work?
Live in Carers will work 7 days a week on a two or four week rota. They will stay with you for 2 or 4 weeks and alternate with another carer who will also follow the same shift pattern.
What type of jobs can I ask them to support me with?
Carers will assist you with all personal care support required, light domestic duties, shopping, local light errands, attending local social activities and appointments.
Can I choose which carer I would like?
Yes - Once we have carried out a needs assessment we can then shortlist a number of carers whom we think will be suitable. We will provide ou with a profile of each of these carers so you can learn more about them prior to acceptance.
What happens if we don't get along?
Not everyone sees eye to eye and at first things can be lovely but as time goes on little differences start to appear.
Do the carers hold an Enhanced DBS?
Yes - We will not employ anyone who does not have, or is willing to undertake an Enhanced DBS check.
Are they trained to care for my needs?
All our team have carried out manatory training as a minimum before being able to support any individuals which consists of:
What happens if I want time alone?
Carers are people themselves and appreciate people want time to themselves from time to time. This is not an inconvenience. Just simply talk to your carer and let them know. So long as you are safe then the carerwill be happy for you to spend some time in your own company or with friends and family without their presence.
Do I pay the carer directly?
No - All payments are made through Mi Casa Care Ltd and we will pay the carer through our payroll.
24 Hour Response
When will you respond?
We will repond when your lifeline provider cannot get in contact with one of your primary contcts such as a family member, neighbour or friend. If you re not able to provide a contact to call in an emergency Mi Casa Can act as your main contact in certain circumstances. Just give us a call and have a chat.
What can you assist with?
Unlike other providers across the UK Mi Casa Care is CQC registered and trained in falls recovery. This means we can answer all lifeline emergency calls confidently, whilst completely ensuring that you are supported with dignity, respect and with the right support when required.
We assist with:
• Uninjured falls
• Personal care
• Medication administration support
• Safe and well checks and reassurance visits
• Support whilst waiting for emergency services
• Liaising with family or friends
Are your teams trained to get me up again if I fall?
Absolutely! We are tained in lifting uninjured falls and have specialist equipment to preserve your dignity whilst we help you back to your feet.
Who will come to help when I press my button or an alert is raised?
Initially if you press your button and you have a primary contact in place such as a family member or friend they will be contacted first. If the call monitoring team cannot get hold of these contacts the Mi Casa Response team will be alerted and we will come out to you to see how we can help.
Will I have to go to hospital?
Hopefully not! The aim of the response service is to try our best at keeping you at home and indepemdent. Unfortunately it doesn't always work that way and sometimes you might find that you will require a trip to hospital.
How often will you respond?
We are happy to respond whenever you need us - That's why we are here. But from time to time peoples level of needs and capacity can change and as a team we have to be responsive to these needs.